Please review these issues before submitting a support request. If your issue is not resolved below please use the technical support request form to initiate a support ticket. Please use the same Internet Browser to submit the form that you use to view videos online.
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Monday, 25 September 2017 14:49 |
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The current release of MySpeed will now install on High Sierra however the same issues and limitations that existed on macOS Sierra still exist. Additionally, after installing, you may need to restart your computer for MySpeed to start. Please read this for more information about MySpeed on macOS High Sierra.
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Last Updated on Sunday, 07 October 2018 13:14 |
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Friday, 01 September 2017 14:49 |
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The latest Firefox v56 update on Mac OS X is not working with MySpeed or may crash when MySpeed is loaded.
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Last Updated on Sunday, 19 November 2017 00:05 |
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Friday, 22 January 2016 03:47 |
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On January 20th, 2016, Google pushed out the Google Chrome v48 update and this new update prevents MySpeed from working with Chrome on Mac El Capitan OS X 10.11 and later.
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Last Updated on Monday, 02 January 2017 14:19 |
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Read more...
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Thursday, 01 October 2015 14:42 |
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Please read this for more information about MySpeed on the latest macOS.
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Last Updated on Monday, 14 October 2019 16:44 |
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Tuesday, 08 September 2015 03:05 |
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For Chrome 64-bit, download the MySpeed for Windows 64-bit from the link below. MySpeed does support 64-bit Windows with 32-bit browsers but does not support other 64-bit browsers such as Firefox 64-bit and MS Edge.
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Last Updated on Sunday, 07 August 2016 02:42 |
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Tuesday, 01 September 2015 00:00 |
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If MySpeed for Mac suddenly stopped work with Safari, it's most likely that your Safari just installed an update.
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Last Updated on Wednesday, 10 February 2016 14:28 |
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Thursday, 02 April 2015 12:55 |
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While viewing video in Safari for Mac, MySpeed reverts to normal speed after a pause or start of a new video.
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Last Updated on Thursday, 02 April 2015 13:03 |
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Thursday, 29 January 2015 15:11 |
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When pausing a video in Safari, the video restarts on its own after a few seconds.
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Last Updated on Saturday, 12 September 2015 20:53 |
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Monday, 06 October 2014 14:37 |
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I upgraded or want to upgrade to Yosemite, what do I need to do?
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Last Updated on Thursday, 12 February 2015 14:38 |
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Friday, 22 August 2014 18:30 |
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MySpeed for Mac installs correctly but the MySpeed icon does not appear in the menu bar after install or when launched from the Applications folder.
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Last Updated on Friday, 22 August 2014 19:09 |
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Tuesday, 22 October 2013 15:32 |
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Microsoft recently released Internet Explorer to version 11. Internet Explorer 11 enables Enhanced Protected Mode by default. You will need to manually disable Enhanced Protected Mode in order for any IE Add-Ons including MySpeed to work.
See this Microsoft KB article for instructions: http://support.microsoft.com/kb/2864914
Applies to: MySpeed for Windows Version 5
Opearting Systems: Windows
Browsers: Internet Explorer 11 |
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Last Updated on Tuesday, 20 May 2014 19:06 |
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