Please review these issues before submitting a support request. If your issue is not resolved below please use the technical support request form to initiate a support ticket. Please use the same Internet Browser to submit the form that you use to view videos online.
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Saturday, 05 October 2013 00:00 |
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MySpeed for Windows Version 5 does not work Internet Explorer 10 with HTML5 video. See below for more infomation.
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Last Updated on Wednesday, 20 November 2013 19:35 |
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Thursday, 03 October 2013 14:30 |
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Apple will soon release version 6.1 of the Safari web browser which is not compatible with legacy versions of MySpeed (version 1.4 and earlier). Safari 6.1 is fully compatible with MySpeed Version 5 (released Sept 1st, 2013).
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Last Updated on Friday, 04 October 2013 15:24 |
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Monday, 04 February 2013 00:00 |
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As of Chrome v24.0.1312.57 released on January 30th, Chrome has changed the way it handles the audio buffer size and this has caused audio quality problems for many users, even those not using MySpeed. Read more to see some options.
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Last Updated on Tuesday, 14 October 2014 17:02 |
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Sunday, 01 January 2012 00:00 |
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MySpeed is not compatible with the 64-bit version of Internet Explorer. The solution is to simply run the 32-bit version of Internet Explorer. You can select the 32-bit version of Internet Explorer from the start menu by following these instructions.
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Last Updated on Saturday, 16 February 2013 21:56 |
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